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Serving our customers to the very best of our ability under these challenging conditions.The health and safety of our people, customers, and communities.Our senior leadership, supported by our cross-functional crisis management team, is continuing to take decisive action to ensure we maintain focus and support for our core priorities during the crisis. The people of Intercity Packers are serving our customers and communities with dedication and professionalism as the battle against the COVID-19 pandemic continues in Canada. SAFETY What safety procedures the team at your head office following in response to COVID-19? ![]() The products in your order should be put in refrigeration, so we highly recommend bringing a cooler when you come to collect your order. Once our team member has safely placed your products in your vehicle, you will be able to close the door and be on your way to enjoy the delicious contents of your order! Do I have to bring a cooler when picking up my order? While we are collecting the contents of your order, please open the trunk of your vehicle. Once parked, please send a text to 60 with your parking spot number and your name. #Buy tomahawk steak windowsPickup windows will be available between these days and times:Īt your selected time slot, you may park in one of the six numbered spots at the front of our building. You will be able to select a 15-minute pickup window at checkout that works with your schedule. #Buy tomahawk steak freeYes, we offer free pickup from our location in Richmond. Please choose a delivery day that you know the recipient will be home and in the phone number section, please include the recipient's phone number so we can alert them once the delivery has been made. Yes, please complete the checkout process with the shipping address you wish to have the order delivered to. Can I arrange to have an order delivered to someone? To be more in line with our sustainability policy and build the most efficient route, once the delivery route is set up, no changes can be made to the delivery schedule. Can I request a specific time for my order to be delivered? ![]() For this reason, please ensure that you are home on the delivery day and time window that you have selected at checkout. ![]() Our delivery team will call you at the phone number on file once we have arrived and you will need to come down to the lobby (or main entrance) to collect your order. Yes, we do deliver to apartments and offices. Do you offer delivery to apartments and offices? Your order will need to be refrigerated, so yes, we ask that you choose your delivery day based on when you will be at home. Do I need to be home to receive the delivery? At checkout you will be able to choose your delivery day between Monday-Saturday. #Buy tomahawk steak plusWe use our own of refrigerated delivery van to keep your order frozen during transport, plus we supplement with dedicated carriers. ![]() How much does delivery cost?ĭelivery is free if your total order is above $200. #Buy tomahawk steak driverOur driver will still be calling you to make sure you are there to receive your package, unless you provide other instructions. Next, you will receive a reminder text message once your delivery is 15 minutes away. On the morning of your delivery day, you will receive a text message containing a 2-hour window of when our delivery driver is scheduled to arrive at your address. Our official delivery window is 8AM - 4PM, meaning you will always receive your meat and seafood delivery in time for dinner! We offer delivery 5-days a week (Monday - Friday) to all of the cities in the Lower Mainland of BC, plus Richmond & Vancouver residents can select Saturday delivery as well. You will be able to select your preferred delivery day from our shipping calendar before checking out. If you do not see your city listed above, we encourage you to choose free pickup from our Richmond location at checkout. We offer delivery to Vancouver, North Vancouver, West Vancouver, Richmond, Burnaby, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, New Westminster, Delta, Langley, White Rock and Surrey. Want to find out more about our delivery areas? Curious when you can come pickup your order? The answers to these questions and more are just a scroll away. ![]()
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